Shipping Policy

Shipping

Shipping time usually takes up to 9-16 business days from the date of product dispatch.

Home delivery is available in a limited number of localities, therefore shipments will arrive at a collection point (including post office branches).

In some cases, there may be unexpected delays or changes, such as delays from shipping companies or various factors in the process.

The latest date for product delivery is a maximum of 30 business days from the date of product dispatch.
In such a case, you should contact customer service, and we will offer you your choice of a full refund or reshipment.
Orders are shipped directly from the supplier abroad.
If more than one product is ordered, the products may be sent in separate packages.

 

To purchase products on the site, you must select products from those displayed on the site and add them to the shopping cart. Afterward, you must go to the checkout page on the site, where you need to fill in several details including an up-to-date email address, address, shipping address, phone number, and credit card details. If the shipment is addressed to someone other than the purchaser, a full address of the recipient and their phone number must be specified. These details are required for shipping coordination. All details provided on the site during the purchase process are secured with the most up-to-date technology. After the order is completed, a confirmation of order reception will be sent to the email address provided by the purchaser. An order and purchase transaction will be considered complete only if a purchase confirmation is received from the credit card company. If the business was unable to supply the product, the business will not be obligated to supply the product. In this case, a suitable message will be sent to the email address provided by the customer.

If a product is out of stock without indicating that it is out of stock, and the product appears on the site at the time of placing the order, the customer will have no claim and/or demand in this regard for any direct or indirect damage caused to the customer or a third party.

Providing false personal information related to the purchase process is a criminal offense and a civil tort. In case of an accidental error, the customer must notify the business, and any additional cost incurred as a result will be charged to the customer.

Information provided on the site is secured with the most advanced PCI technology. With this technology, information regarding the purchaser's billing details is encrypted and deleted immediately after purchase. In addition, the business undertakes to take reasonable precautions to keep personal information about the customer as confidential as possible.

After the order is completed and the conditions specified in Chapter B are met, the products will be specially and personally ordered for the purchaser from the manufacturer abroad, who will deliver the products to their home and/or the nearest distribution point, within 40 business days.

The website team will strive to deliver the purchased product as quickly as possible, in accordance with the terms specified on the shipping page on the website and the option chosen by the customer. It is hereby clarified and agreed that the business has no control over the exact delivery dates of the shipping service and has no responsibility for them.

In any case of delay in product delivery, the purchaser is obligated to immediately notify of the delay to allow the business to try to resolve the problem as early and efficiently as possible.

 

Business days - regular days, excluding Fridays, Saturdays, days before holidays, and holidays

C. Responsibility 

At Chic Onu, we recognize the importance of establishing a clear and transparent policy regarding our responsibility for the content and actions conducted on our platform. We believe in ethical programs and providing a secure and reliable environment for our users.

Our fundamental economic principle is to ensure that the content displayed on our site adheres to the highest ethical and legal standards. Therefore, we undertake to act in accordance with all relevant regulations and to provide clear guidelines regarding the responsibility of the managers of the business/website.

Our management team holds direct responsibility for the content displayed on our site, as well as for the actions conducted within the framework of services, sales, supplies, and any other activity taking place on our platform. We strive to ensure that every interaction with our users is conducted ethically, professionally, and in accordance with relevant laws and regulations.

In addition, we undertake to address any concern or issue that may arise regarding our content or actions promptly and efficiently. We value the trust our users place in us and work continuously to maintain it.

At Chic Onu, responsibility is a fundamental principle that guides all our actions. We are committed to providing a positive and safe experience for all our users, and we work constantly to meet the highest standards of quality at all times.

If you have any questions or concerns about our responsibility as a business/website, please do not hesitate to contact us. We are here to help and we are committed to your satisfaction and safety online.

 

D. Cancellation of Transaction

At Chic Onu, we understand the importance of establishing a clear and transparent policy regarding transaction cancellation. We are committed to providing our customers with a safe and satisfying shopping experience, including ensuring that they receive the product or service they purchased, or receive a refund if this is not fulfilled.

It is important for us to provide our customers with peace of mind that if for any reason they are not satisfied with their purchase, they have the option to cancel the transaction correctly and receive a full refund. Therefore, our guidelines clearly detail our service policy, ensuring that our customers are fully aware of the cancellation procedures.

Our cancellation policy is designed to be fair and transparent to both parties. We undertake to handle cancellation requests efficiently and to process appropriate refunds according to the established policy.

At Chic Onu, we value customer satisfaction above all else. We will ensure to provide excellent customer service and address any concern or issue related to transaction cancellations quickly and efficiently.

For more information on our cancellation policy, please refer to the terms of use or contact our customer service team. We are here to help and ensure your shopping experience is as smooth and satisfying as possible.

 

E. Privacy Restriction

At Chic Onu, we take the privacy and security of our customers seriously. Therefore, we are committed to providing a clear and detailed privacy policy that explains how we collect, use, disclose, and protect our customers' personally identifiable information.

Our privacy policy is designed to ensure that our customers' privacy data is protected and used ethically and responsibly. We undertake to comply with all applicable laws and regulations regarding data protection and consumer privacy.

By accessing our site or using our services, you expressly agree to the terms of our policy. The policy includes information about what personal data we collect, how we use it, with whom we share it, and how we protect it from unauthorized access or misuse.

In addition, we offer our customers the option to choose whether or not to use certain types of collection or use of their personal data, according to applicable laws. We value the trust our customers place in us and are committed to protecting their privacy at all times.

For more information on our privacy policy, please see the privacy section on our website or contact our customer service team. We are here to help and ensure that your experience using our services is safe and enjoyable at all times.